Primary Providers
Senior Manager in Charge of Training: The Senior Manager in charge of training is a member of the executive staff who oversees the training program and is the person ultimately responsible for its successful implementation and continuous improvement. Currently, this responsibility is assigned to the Senior Group Manager of Finance and Administration who has delegated the responsibility to the Group Manager of Human Resources and Records Management. The Group Manager chairs the Training Oversight Committee (TOC), and in this capacity, makes policy decisions and gives direction to the training program. Although day-to-day operations of the training program are delegated to the Training Manager, the Senior Manager in charge of training shall give a high priority to consultation and decision-making on training matters. The Training Manager reports to the Group Manager of Human Resources and Records Management. This person coaches and supervises the Training Manager, serves as the final approval/appeal level for funding requests, and resolves major training-related problems.
Training Manager: This is the key person for the training plan in the BOE. The Training Manager is ultimately responsible for the daily operations of the training plan, including training needs assessment of the Bureau staff, recruiting instructors and developing the course plans, ensuring appropriate tracking systems are in place, preparing training budgets and coordinating any reports that are needed. This person also resolves problems with instructors or attendees. He or she chairs any meetings of the training coordinators and provides resources to them. This person ensures proper communication of training, including the training catalogs or items in the newsletter. Members of support staff report to this person.
Support Staff: There are several items of importance for support staff. They must provide systems for employees to request training, enter data that tracks training, help set up training materials, identify and secure appropriate facilities and equipment, maintain a training library, publicize training classes, coordinate the development and distribution of a training catalog, help recruit instructors, take minutes at committee meetings and distribute them, be a resource to Public Works training efforts, and provide necessary support to the Training Manager.
Instructors: Committed and skilled Bureau employees are encouraged to serve as instructors. Instructors are responsible for informing the training coordinator of the class time and location, developing the curriculum which includes training objectives and necessary pre-requisites, delivering the material, handing out evaluation forms (Attachment D), and turning in attendance forms (Attachment E) to the Bureau Training Coordinator.
Training Coordinators: Each group shall have a training coordinator appointed by the Group Manager. Training coordinators handle training requests from employees in their group, publicize group-sponsored training to the rest of the Bureau, and serve on a selection committee for training offered from the group. In their capacity as part of the Bureau's training team, they provide feedback to the Bureau Training Coordinator and the Bureau Training Manager and participate on the Bureau-wide Training Coordinators Team.
Oversight Committee Members: The oversight committee gives advice to the Bureau Training Manager and Senior Executive in charge of training. They serve as a policy committee and offer direction to the training program. Members include employees from a cross section of the Bureau. Areas represented are instructors, technical and administrative managers, training staff, training coordinators, and employees who are interested in training. This group is committed to continuous improvement of the training program.
General
Employees: Employees have the responsibility for selecting training which fits with their development plan, following the appropriate procedures for requesting training in a timely manner, being a constructive participant in the training, giving thoughtful feedback including identifying additional training needs, and applying what they learned in class to their job.
Supervisors and managers: Supervisors/managers have a responsibility for helping employees select appropriate classes for their development, reviewing requests for training in a timely manner, and reinforcing the application of the material to the job. Supervisors/managers review and approve employee requests for any training that is provided internally by the City of Los Angeles. Supervisors/managers also review any employee training request that is provided by outside vendors and make a recommendation for approval to the Group Manager. In addition, supervisors and managers are expected to identify training needs for the employees who directly report to them. Supervisors/managers must also understand the importance of supporting their staff to occasionally act as instructors.
Group Managers: Group managers are ultimately responsible for the training of their employees. Group Managers are encouraged to train their immediate subordinates and to provide appropriate resources and remove obstacles for training of their entire staff. Group Managers also appoint their group training coordinators and recognize that role as part of their job duties. Group Managers can encourage personnel to serve as instructors and give positive recognition to those who do.